Questions buyers ask
If your question isn't here, send it to us. We'll answer it plainly and add it to this page. For longer answers, see our buyer guides.
Ordering and trial orders
What is your minimum order?
One piece. Many clients start with a single painting to see the quality in person; others commission a single large piece for a lobby or a home. Every order, one piece or several hundred, is painted with the same care.
How do I request a quote?
Use the quote form, email sales@velaturo.com or message us on WhatsApp. You'll have a price and a date within one working day.
What do you need for a quote?
The photo or design, the finished size, the quantity, rolled or stretched, the delivery country and your deadline if you have one.
Can I start with a trial order?
Yes. Most new clients start with a trial order of a few pieces. Each is a finished original by the painter who would paint your range, and you approve a photograph of every piece before it ships. If anything should change, the painter reworks it first. See what to check in a trial order.
How long does a trial order take?
Usually 7 to 14 days, the same as any painting.
Do you have a catalog or price list?
We don't publish a price list, because every piece depends on size, subject and finish. Tell us what you sell and the sizes you need, and we'll send a selection with prices within one working day.
Can I visit the studio?
Yes, by appointment. Please give us a day's notice.
Timing and shipping
How long does a painting take?
Most paintings take 7 to 14 days; large commissions usually take 3 to 5 weeks. Your quote gives the date. See where the time goes.
Can you meet a hard deadline?
Tell us the date when you ask for a quote and we'll plan the work around it. If a date isn't realistic for the size, we'll say so before we start rather than rush the painting.
How do you ship?
By express courier such as DHL, by air freight, or by sea freight in a shared or full container. Each option is priced separately, and your quote lists the painting and the freight on separate lines.
How long does shipping take?
Express courier usually reaches the US, UK, Canada and Australia within about 3 to 7 days after dispatch. Air and sea freight take longer. Your quote gives the estimate for your route.
Do you ship rolled or stretched?
Both. Rolled costs much less to ship; stretched arrives ready to hang. Large pieces travel in a wooden crate. See rolled or stretched.
Can you ship directly to my customer?
Yes. We ship blind, with no Velaturo branding on the box or the paperwork. See dropshipping hand-painted art.
Can you frame the painting?
Yes. Framing is quoted on request, depending on size, frame style and freight. For large pieces, framing locally after delivery is often cheaper and safer. See stretcher depth and framing.
What if a painting arrives damaged?
In the rare case a painting arrives damaged, send us photos and we'll send a replacement.
Payment and trade terms
What payment methods and terms do you use?
Payment methods and terms are set out on your quote. Ask us if you need a particular method.
Which trade terms do you work with?
FOB, CIF and DDP. For DDP, we confirm the importer of record and responsibility for duties and fees before we quote.
Do you provide import paperwork?
Yes: a commercial invoice and a packing list with each shipment. See importing hand-painted art for a general guide.
Paint and quality
Is it oil or acrylic?
Acrylic, applied by hand in layers and finished with a gloss varnish. It has no solvent odor and is far less prone to yellowing than oil. To clean, dust with a soft, dry cloth, and ask us before using water or any cleaner. See acrylic vs oil.
Is anything printed?
No. Painted by hand, never printed. There is no print underneath any of our canvases. See how to tell the difference.
What do you paint on?
Primed cotton canvas. See canvas explained.
Can I choose a satin or matte finish?
Yes. Gloss is our standard; satin or matte can be requested before the painting is varnished. See what the varnish does.
Will a reorder match the first?
Every painting is paid to the painter who made it, so a reorder goes back to the same painter, working from the approved photo of the first. Two hand-painted canvases are never identical, but they're painted to the same standard and the same reference.
Will I see the painting before it ships?
Yes. You approve a proof before painting and a photo of the finished piece before it's packed. Large commissions also get progress photos.
What if I'm not happy with the painting?
Tell us at the photo stage and the painter will rework it before it ships. Within reason, we don't count revisions. See proofs, photos and revisions.
Custom work
Can you do more than copy the photo?
Yes. Tell us what you have in mind, whether that's a softer background, a looser painterly style or details you'd like added, and our painter will interpret it. You'll see it in the proof before we start.
Can you combine several photos into one painting?
Yes, as long as the light, scale and viewpoint can be made to agree. The composition is settled in the proof. See family portraits from several photos.
Can you paint from a low-resolution photo?
Often, but detail is limited to what the photo shows. As a guide, about 1,500 pixels on the long edge is comfortable for a 24 × 30 in (61 × 76 cm) painting. We'll tell you before you pay if a photo is too small. See the best reference photo.
Original series
How many original designs do you have?
More than 100, and our painters develop new designs on request. See building a range of original art.
Can a design be exclusive to my market?
Yes, by country or by sales channel, as we agree in writing. See exclusivity and private label.
Can I sell your paintings under my own brand?
Yes. Your labels and packaging, with no Velaturo branding.
Can you change the colors or size of a design?
Yes. Some changes are priced, and you'll know before we start.
Interiors and large pieces
How large can you paint?
Up to 72 × 120 in (183 × 305 cm) is routine, and we've painted pieces more than 13 ft (4 m) wide. See commissioning a statement piece.
Can you use fire-retardant materials?
Fire-retardant treated canvas is available on request. Tell us the standard your project must meet, and we'll confirm what we can document before you order. See how a hotel art program works.
How are very large paintings shipped and installed?
In a custom wooden crate, or rolled or in sections for assembly, and installed on site by a local installer. See shipping large paintings.
Rights and privacy
Can you paint a copy of a famous painting?
Public-domain works, yes. We don't copy the work of living artists without a license. See public-domain reproductions.
Do you keep my customers' photos private?
Yes. They're used only to quote and paint that order, never shown to other clients or used in our marketing. See our privacy policy.